Terms and Conditions
Delivery
Thank you very much for choosing to make a purchase with us here at trtflag.co.nz.
Please fill out our delivery information as best you can, providing all information needed by our trusted delivery experts, so as they can get your TRT Flag order to you.
Delivery Timing
We will process your order as soon as possible within standard business hours. If residing in the North Island, you should receive your delivery within 1-3 days. If residing in the South Island you should receive your delivery within 2-4 days. We will email you a confirmation once your order has been shipped. If there is a public holiday thrown in there we will probably need an extra day to get your TRT Flag item(s) to you. And if you live rurally we will just need to add another day or 2 on to find you. You can always check to see how your order is going by either checking the tracking number or by emailing us at support@trtmaoriflag.co.nz
Orders to Australia should be delivered within 10 working days. If there is a public holiday in there it will probably take another day. You can always check to see how your order is going by either checking the tracking number or by emailing us at support@trtmaorifag.co.nz
International Orders
Orders shipped to countries outside of New Zealand and Australia may take up to 6 weeks from purchase date to get to you. Any orders that cannot be accepted within this time frame will be returned back to TRT Flag and subjected to return postage fees. Your purchase may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by you (the customer) ; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. You can always check to see how your order is going by either checking the tracking number or by emailing us at support@trtmaoriflag.co.nz
Delivery Address
Please provide a physical street address – we’re not able to deliver to a P.O. Box. You will need to sign for you order on delivery too so make sure it’s an address you will be at during working hours.
Returns and refunds
You may return any product, with the exception of sale or discounted items, within 14 days of purchase. Items must be returned unworn, unaltered and unwashed. All original packaging and labelling must be returned also. Sale items may not be returned or exchanged unless they are faulty so please do choose carefully and we can’t accept returns through any of our retailer stores – just here at our online HQ. Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
To return an item, complete the return/exchange form included with your shipment and pop it in the parcel back to us. Make sure you really make the parcel secure by using loads of tape as you are responsible for it until it reaches us. We also suggest you select an insured shipping or postage method. Although we are super kind people TRT Flag does not accept responsibility for packages we do not ship ourselves so check and check again. All return shipping costs are to be paid by the you (the customer) so choose carefully!.
Send your package to:
TRT Flag Online Returns
125 Old Onerahi Road
Onerahi
Whangarei 0110
Exchanges
If you wish to exchange a garment please email us as soon as possible to reserve another one. Items may only be exchanged for other items on trtmaoriflag.co.nz. Exchanges may only be made via trtmaoriflag.co.nz and not at any of our retailer stores. All return shipping costs are to be paid by the you (the customer) so choose carefully unless the original garment was incorrect or faulty. Oh and if you do exchange we will also need to charge you the cost of the shipping back to you too.
Sale Items
Hey you already have a bargain so sale items may not be returned or exchanged unless they are faulty.
Customer Service:
We will do our very best to keep you our customer HAPPY – so please be in touch with any queries you may have about your purchase.
Transaction currency
We are a New Zealand owned and operated business, all transactions are billed in New Zealand dollars. The name that will appear on your bank statement is TRT Maori Flag.
Privacy Policy
Don’t worry your personal details are for TRT Maori Flag eyes only – won’t give your info out to anyone! (unless of course we have to under the law!)
